Tata Motors sprucing up its sales and technical team for Nano arrival

There is action at Tata Motors on account of the Nano launch. According to The Live Mint, Tata motors has instructed its dealerships across the country, to spruce up its Nano sales and technical team for more efficient customer service. Furthermore, Tata Motors has also instructed its dealers open as many showrooms as possible at the district level as the company is eyeing to mass-market Nano. In addition to that the company will introduce a comprehensive training scheme for the Nano sales force and the people who will man the dedicated service outlets. Prospective buyers would be educated about the fact that Nano uses plastic for parts such as engine and cylinder covers as well as fuels rails, instead of the conventional aluminum or steel, which enhances the performance of the car by making it significantly lighter. Furthermore, buyers will also be able to realise that a 623cc engined-Nano will also be amenable to on areas such as steep incline and others.

The company is in the process of successfully concluding critical training for its dealers. Furthermore, the groups of technical staff from dealerships across cities have undergone training at the company’s training centre in Pune the past few weeks. According to a Tata Motors’ dealer who requested anonymity, Tata Motors’s would like to tap semi-urban and rural markets. Apart from forming a dedicated sales team for Nano, they have also been instructed by Tata Motors to ramp up its service network in order to provide seamless and world-class after-sales services to Tata Nano customers

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